If you’re a famous actor, people will give a double-take when they see you, then sometimes come up to you for autographs or photographs of them with your arm around their shoulders. It goes with the territory of being famous. If you’re a doctor and the people at a party find out, you can guarantee it won’t be long before someone is explaining their baffling symptoms to you. Again, it’s part of the job.
And if you’re a designer, it’s inevitable that other people’s designs will be thrust in front of you for ‘comment’.
But be aware, it’s not ‘comment’ that they want. It’s praise. None of these would-be designers would go near you if they knew you were going to laugh at their work and utter something like “you’ve gotta be joking, right?”
No. All they want from you is a “hey not bad, you could be a designer” or a “Wow, did YOU do this?”
You see, everyone’s a designer. While many part-time or wannabe ‘designers’ will outwardly disparage their own work (It was just a quick job, I’m sure you could do a lot better, BUT…), deep down they think they’re brilliant, and at a level much closer to the surface, they want other people to acknowledge their brilliance.
That’s the funny thing about design. Design is everywhere and everyone is a designer. Truly. It’s unlikely that the doctor at the party will ever hear “oh yes, I’m a doctor too. I put a band-aid on my cut the other day and I DID NOT faint at the sight of all that blood. That makes me a doctor.”
But anyone with a computer and Microsoft Office, with its ubiquitous WordArt, is suddenly the logo king or queen. Anyone with preset templates is the layout whizz. And heaven forbid if they manage to lay their hands on Photoshop or InDesign.
But the thing that baffled me for many years was that these ‘non-designers’ seemed somehow blind to their own lack of ability. They honestly believed that they were designers. They believed that the crap they printed on plain paper on their inkjet printer with the magenta ink running low was as good as anything a designer could create. How could that be?
Well I think I finally have it.
Here it is. Drum roll please…
The primary difference between designers and non-designers is this; it’s their ability to RECOGNIZE what is good design and separate it from the bad.
That’s it.
As designers we can look at a crappy logo and say “that’s a crappy logo”. But non-designers (especially the creator of said crappy logo) cannot see it.
As a professional designer many is the time I’ve had to not so much ‘design’ a logo or a brochure or a poster or an ad layout for a client, but ‘tweak’ their own design. A client will come to me with their WordArt or Publisher logo and ask me to ‘round off the rough edges’. Sometimes it’s more a matter of making it printable (the printer rejected the Word document as not being ‘print-ready’).
Sometimes I can even see that it’s not their decision to do this, but their partner’s (in life or business), and they actually like the ‘logo’ in its present form. That only makes it doubly hard for me. Because if designing a logo from scratch is a 7 on the difficulty scale, cleaning up someone else’s amateur work is a 10, or higher if the scale went that high. Not only do you have to come up with something that won’t cause a wince whenever you see it in the wide world, you have to satisfy the client (who will see every change you make as a personal affront).
One option, of course, is to refuse to do this kind of work. And that’s a stance I used to take. Me, all high-and-mighty, “I’m a professional, I don’t DO that”. But who misses out? The client doesn’t, because they either keep their crappy logo and are proud of it, or they go to another designer. The only one miserable is me – without work.
Another option is for me to lecture them on the necessity of proper logo creation, denigrating their logo in the process, and then quoting them $3000 for my services. Do you think that’ll work? Do you think, even if they say okay, go ahead, that our relationship will be a good one – after I’ve called my new client’s design ability into question? Chances are they’d tell me to stick it and go back to option one.
No, the only real option is to do it. Take their crappy logo and turn it into a something a little more professional. BUT, do it in only a few hours, because the budget is unlikely to stretch to the thousands I usually charge.
In a way, though, this can sometimes turn into a good thing. The resultant logo may never grace my portfolio, but it will be better than the client’s original attempt, and the client will have a buy-in to the logo. In fact he or she is likely to tell everyone they know that THEY designed it, and that pride of ownership is the foundation for a great ongoing relationship. After all, once they have their logo, they need stationery, brochures, signage, advertising and marketing material… the list goes on.
Some of my best ongoing clients ‘designed’ their own logo. And, as time goes by, if the logo truly is a problem, I’ll one day get the chance to ‘modernize’ it.
Here’s an example:

This is the logo the client brought to me. He loved it, but felt it needed a little ‘tweaking’. He didn;t know what I would do to improve it, but was prepared for me to alter it slightly, so long as I didn’t change it too much.
Here’s what I did, and charged him an hour of my time.

Everyone’s a designer, and only ‘true’ designers can differentiate good design from mediocre (notice I didn’t say bad). But keeping a good relationship with ‘amateur’ designers can lead to a lot of work. If anyone ever comes up to you in a party and shows you the new logo they designed themselves, say “hey that’s nice, would you like me to tweak it for you…”